All sales are non-refundable as per our Terms of Sale. Exchanges will be allowed only if the product you receive is damaged and/or incorrect. For more information about your order, please email us at [email protected]. We’re more than happy to help!
We ship worldwide! We’re proud to offer multiple shipping rates and speeds which can be calculated at checkout and are also listed in the table below. For local orders, we also offer FREE local pickup from our Mississauga facility!
Processing Time: Orders are processed within 3-5 business days and are shipped from Mississauga, Canada.
Shipping Terms: As per our Terms of Sale, PEP is not responsible for additional shipping delays and/or customs’ fees related to shipments.
Order Status: To view your order status, login to your account here and click on My Orders. For more info, please email us at [email protected]. We’re more than happy to help!
Free Pickup: Customers who select FREE Pickup from our Mississauga Facility can schedule their pickup time by emailing us at [email protected] Please provide your name and order # as well. Orders must be picked up within 30 days of purchase.
*For mobile devices: scroll horizontally or rotate screen to view shipping table.